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It's about their business model. If their business is to profit off of satisfying customers then they are going to be motivated to satisfy customers. If their b
by yosito 4y ago
It's about their business model. If their business is to profit off of satisfying customers then they are going to be motivated to satisfy customers. If their business is to profit off of selling advertisements, then they're going to profit off of selling advertisements.
- soco 4y agoVolkswagen business model is to profit off satisfying customers, yet their menu navigation is censored and they were never bothered to change it. How's that working differently for Kagi? Paying Kagi users just got hit with a new price model which judging by the reactions around here was not very welcome. Yet they all keep selling products, both Kagi and Volkswagen, against customer complaints. Can we agree that there's a lot of gray area in the "customer is king" saying?
- yosito 4y agoNot every customer is going to be happy. And few, if any, companies are purely motivated by customer satisfaction. There are limits, especially legally, of what companies can do to satisfy customers.