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I think Kagi is great, but I’m paying on the order of €10 per month and was suddenly told yesterday that I exceeded my 1k requests quota. That’s not a great way

by manmal 4y ago

I think Kagi is great, but I’m paying on the order of €10 per month and was suddenly told yesterday that I exceeded my 1k requests quota. That’s not a great way of dealing with paying customers. Google warned me multiple times before they hiked my Workspace price. I’m _this_ close to going back to DDG with the occasional Google drilldown.

freediver 4y ago
1000 searches are included in the $10 plan. Currently you are offered the option to pay for additional searches at 1.5 cents per search. Not ideal we know, but someone needs to pay for those, and the notice you received is courtesy (you can also remove it). How would you handle this differently?
- justinclift 4y ago
  Maybe some kind of warning when getting close to the existing tier limit? eg "You're getting close to your 1000 search limit at your current pricing (800/1000)". I'm trying to think of better wording, but having a hard time of it. ;)
- mzi 4y ago
  At least my render of the pricing page gives that 700 searches per day are included in the $10 plan, with additional searches priced at ¢1.5. So 1000 searches would be $14.5 plus conversion fee if you don't have a dollar account.
  - manmal 4y ago
    It's 700 per month, not per day.
    - mzi 4y ago
      Ah, yes! That was a mistype from me, I meant to echo the previous comment but lower the count.
- xigoi 4y ago
  As they said, give multiple notices in advance.
- manmal 4y ago
  I'd like to be warned before hitting a hard limit, in whichever way. E.g. warning emails ("You've reached 80% of your quota"), or a meter on the search page. From a higher POV, I like GPT-4's smaller time windows way better (x queries within 4 hour window). I hate to be "locked out" of search for a whole week. A few hours wouldn't feel that bad.
  - brynx97 4y ago
    Kagi are very open about their policy to submit feedback, bugs, and feature requests at https://kagifeedback.org/ https://kagifeedback.org/. I've not submitted anything Kagi Search, but I've submitted a few features and performance issues/bugs to their Orion feedback. I got replies from Vlad and Kagi employees within 12 hours. Feel free to suggest this as feedback I'd say...
    - manmal 4y ago
      GGP comment is from Vlad so I answered him here.
      - brynx97 4y ago
        Aha, look at that.
  - freediver 4y ago
    You can set your own notices in Kagi and you are never locked out of searching (as you can adjust limits yourself). We do not plan to invest more in these features as we'd like to walk towards the world where we can remove limits again.
    - manmal 4y ago
      Thanks for pointing that out, I’ll have a look.

by manmal 4y ago

freediver 4y ago

1000 searches are included in the $10 plan. Currently you are offered the option to pay for additional searches at 1.5 cents per search. Not ideal we know, but someone needs to pay for those, and the notice you received is courtesy (you can also remove it). How would you handle this differently?

justinclift 4y ago
Maybe some kind of warning when getting close to the existing tier limit? eg "You're getting close to your 1000 search limit at your current pricing (800/1000)". I'm trying to think of better wording, but having a hard time of it. ;)
mzi 4y ago
At least my render of the pricing page gives that 700 searches per day are included in the $10 plan, with additional searches priced at ¢1.5. So 1000 searches would be $14.5 plus conversion fee if you don't have a dollar account.
- manmal 4y ago
  It's 700 per month, not per day.
  - mzi 4y ago
    Ah, yes! That was a mistype from me, I meant to echo the previous comment but lower the count.
xigoi 4y ago
As they said, give multiple notices in advance.
manmal 4y ago
I'd like to be warned before hitting a hard limit, in whichever way. E.g. warning emails ("You've reached 80% of your quota"), or a meter on the search page. From a higher POV, I like GPT-4's smaller time windows way better (x queries within 4 hour window). I hate to be "locked out" of search for a whole week. A few hours wouldn't feel that bad.
- brynx97 4y ago
  Kagi are very open about their policy to submit feedback, bugs, and feature requests at https://kagifeedback.org/ https://kagifeedback.org/. I've not submitted anything Kagi Search, but I've submitted a few features and performance issues/bugs to their Orion feedback. I got replies from Vlad and Kagi employees within 12 hours. Feel free to suggest this as feedback I'd say...
  - manmal 4y ago
    GGP comment is from Vlad so I answered him here.
    - brynx97 4y ago
      Aha, look at that.
- freediver 4y ago
  You can set your own notices in Kagi and you are never locked out of searching (as you can adjust limits yourself). We do not plan to invest more in these features as we'd like to walk towards the world where we can remove limits again.
  - manmal 4y ago
    Thanks for pointing that out, I’ll have a look.