3 ms·
And yet misconfigurations still mean people don't get paged. A simple solution is to make triggering a "fire drill" a standard part of your on-call rotation ha
by mLuby 4y ago
And yet misconfigurations still mean people don't get paged.
A simple solution is to make triggering a "fire drill" a standard part of your on-call rotation hand-off.
- jedberg 4y agoWe solved that by just triggering an alert five minutes after the rotation changed. This made sure the new on-call was aware they had started their shift and had access to acknowledge the page and clear it. And if they didn’t it escalated to tier two, who would find out why tier 1 didn’t clear it.