3 ms·
> the purchase of these tools is a top-down affair This is absolutely it. Pager Duty don't sell on-call tools to engineers, they sell the idea of having an on-
by danpalmer 4y ago
> the purchase of these tools is a top-down affair
This is absolutely it. Pager Duty don't sell on-call tools to engineers, they sell the idea of having an on-call rota to CTOs, the tools are an implementation detail.
Bottom up engineering tools take more time to start with, but almost always cost less in the long run, contribute to a good engineering culture, and build a sense of ownership.
- thayne 4y agoThat isn't universally true. At my medium sized company, the people on call are the ones responsible for choosing an on-call system. But we've rotated through most of the main options, because we haven't really been happy with any of them.