I was not saying it is challenging to make an amazon return. It is not. I meant the amount of work that the UPS store employees were doing for free on amazon's

I was not saying it is challenging to make an amazon return. It is not. I meant the amount of work that the UPS store employees were doing for free on amazon's behalf was astounding. Answering phones, telling people where to put things, all for free. Amazon has offloaded the customer service part of the return process on employees of another company who are not reimbursed by anyone for their trouble. (At least the woman who owns my local UPS store, who was complaining about this to me, seems to think so.)