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I think the design is you use the automatic escalation if the page isn't acknowledged.
by smachiz 3y ago
I think the design is you use the automatic escalation if the page isn't acknowledged.
- mads_quist 3y agoYes, it will auto-escalate to your team mates, if you don't acknowledge.
- steveBK123 3y agoI think this is a better model than what I've seen setup in PD. Typically there was a fall-back escalation, and then it would go straight up the management chain, which seemed idiotic.