I keep hearing from people that they like Amazon due to the ease of refunds, but it's not been my experience. The last time I wanted to return an item as it was

I keep hearing from people that they like Amazon due to the ease of refunds, but it's not been my experience. The last time I wanted to return an item as it was clearly used, but the automated system rejected my claim because I personally had used it (I really needed it the day it arrived, so I didn't have a choice - and I didn't want merely a refund, but a replacement, so this isn't like I got full use and didn't want to pay). Never had issues returning anything to Target. They just ask the customary questions ("Was there anything wrong with it?"). With Walmart the only issue I had is long lines. And if it was bought online it's pointless to return in person - the folks in the local stores aren't aware of the return policy for online purchases. But returning via mail - no problem. And getting a human on the phone was easy.