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I find myself in the local UPS store from time to time and the amount of work the people have to do in there in order to deal with amazon returns is off the cha

I find myself in the local UPS store from time to time and the amount of work the people have to do in there in order to deal with amazon returns is off the charts. One interesting tidbit I can convey is that when a person goes into a UPS store to return an amazon package, the UPS store is not compensated in any way (according to the owner of my local one). The UPS store employees are the customer service for the return part of the amazon customer lifecycle.

SOLAR_FIELDS 4y ago
If you are lucky enough to live near a kohls it’s still easy as hell. You literally just take the unwrapped item, walk in there, scan the QR code on your phone, and done. 10 second transaction.
- vinay427 4y ago
  This seems to be the case for UPS store returns as well. It was faster than any Kohl’s return due to the size of the store (and not positioning it near the back like multiple Kohl’s locations I’ve visited). I assume the GP comment was describing the work done by the UPS store employees behind the scenes to package and ship returns?
  - singleshot_ 4y ago
    Just the work that the UPS store employees have to undertake to answer the phone, say hello, field a question from a "customer" (who will never pay anything) and answer "yes you can just bring it down to my store and put it in the box and it will magically get back to UPS" is absolutely mind-boggling to me, considering that it happens absolutely gratis and amazon is an enormous company. These UPS shops are, as far as I can tell (through knowledge gained from conversations with the owner of my local one) individually owned. There is no packaging, as far as I could tell; all the stuff that showed up while I was standing there was boxed and labelled and ready to ship.
- singleshot_ 4y ago
  I was not saying it is challenging to make an amazon return. It is not. I meant the amount of work that the UPS store employees were doing for free on amazon's behalf was astounding. Answering phones, telling people where to put things, all for free. Amazon has offloaded the customer service part of the return process on employees of another company who are not reimbursed by anyone for their trouble. (At least the woman who owns my local UPS store, who was complaining about this to me, seems to think so.)

SOLAR_FIELDS 4y ago

If you are lucky enough to live near a kohls it’s still easy as hell. You literally just take the unwrapped item, walk in there, scan the QR code on your phone, and done. 10 second transaction.

vinay427 4y ago
This seems to be the case for UPS store returns as well. It was faster than any Kohl’s return due to the size of the store (and not positioning it near the back like multiple Kohl’s locations I’ve visited). I assume the GP comment was describing the work done by the UPS store employees behind the scenes to package and ship returns?
- singleshot_ 4y ago
  Just the work that the UPS store employees have to undertake to answer the phone, say hello, field a question from a "customer" (who will never pay anything) and answer "yes you can just bring it down to my store and put it in the box and it will magically get back to UPS" is absolutely mind-boggling to me, considering that it happens absolutely gratis and amazon is an enormous company. These UPS shops are, as far as I can tell (through knowledge gained from conversations with the owner of my local one) individually owned. There is no packaging, as far as I could tell; all the stuff that showed up while I was standing there was boxed and labelled and ready to ship.
singleshot_ 4y ago
I was not saying it is challenging to make an amazon return. It is not. I meant the amount of work that the UPS store employees were doing for free on amazon's behalf was astounding. Answering phones, telling people where to put things, all for free. Amazon has offloaded the customer service part of the return process on employees of another company who are not reimbursed by anyone for their trouble. (At least the woman who owns my local UPS store, who was complaining about this to me, seems to think so.)