4 ms·
First Direct is a bit of a niche though.Customer service is expensive because 90% of it is dealing with the same stupid questions over and over again. You will
by dazc 3y ago
First Direct is a bit of a niche though.Customer service is expensive because 90% of it is dealing with the same stupid questions over and over again. You will get to the point in any business where it isn't feasible to pay human beings to cope with this.
- waqf 3y agoThe point is to find a way to have the 90% questions answered by a machine, and the 10% by an expert human. And LLMs are (another step towards) making it hard to argue that this isn't feasible or isn't a good experience.