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I think the support in the EU may be better than the US, unless things have changed very recently. Perhaps because our consumer protection laws are stronger and

I think the support in the EU may be better than the US, unless things have changed very recently. Perhaps because our consumer protection laws are stronger and have sharper teeth! I've actually been surprised with how good Amazon support has been. A notable example was trying to get an answer to "why were you saying 'en route' until 10 minutes before the delivery slot and then cancelled moments later?' where I expected the brush off but actually got a real explanation (the courier had dropped the parcel and damaged it!) Returns & refunds have been quibble free and prompt. All this via the support chat.

vinay427 4y ago
> I think the support in the EU may be better than the US, unless things have changed very recently. Perhaps because our consumer protection laws are stronger and have sharper teeth! Interesting, I’ve typically found the opposite. I seemed more likely to get financial compensation of some kind for various order issues in the US, whereas Amazon.de seemed more likely to stick to their exact policies which often weren’t as generous.