> Companies that paid humans to do customer service have been crushed by the scale of the new companies. I agree in general, but Amazon is the exception—they'v

> Companies that paid humans to do customer service have been crushed by the scale of the new companies. I agree in general, but Amazon is the exception—they've gotten to their dominant positions in online retail and cloud compute with strong support and great customer service. I'd go so far as to say it's their secret sauce. For them to go the route of all other megacorps and banish their paying customers to automation hell seems very "day two."[0] [0] https://aws.amazon.com/executive-insights/content/how-amazon-defines-and-operationalizes-a-day-1-culture/ https://aws.amazon.com/executive-insights/content/how-amazon...