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I just had an issue where I needed a human to talk to this weekend after purchasing a New Condition item and receiving a Renewed item. I spent 10 minutes trying

by seaal 3y ago

I just had an issue where I needed a human to talk to this weekend after purchasing a New Condition item and receiving a Renewed item. I spent 10 minutes trying to find it on my own, eventually just having to use Google to find the magic spell to talk to a human. Visit Contact Us -> Select 'Something Else' -> Select 'I need more help' This was the only way to get the help I needed, and I cant even be mad since the refund was given to me instantly and I got to keep the Amazon renewed item without having to return it.

lupire 3y ago
Are there not automated prompts to "I received a different item from what I ordered"? Amazon should be happy to credit those returns because you get a free used item, and they take the money back from the fraudulent vendor.
- donalhunt 3y ago
  Isn't the issue here that the vendor is not committing the fraud?
- RHSeeger 3y ago
  You also have to take into account the case of a fraudulent reporter.
- seaal 3y ago
  I believe there was an option like that, but it required me to send back the item I received and they would ship me a new one.
dcminter 3y ago
I think the support in the EU may be better than the US, unless things have changed very recently. Perhaps because our consumer protection laws are stronger and have sharper teeth! I've actually been surprised with how good Amazon support has been. A notable example was trying to get an answer to "why were you saying 'en route' until 10 minutes before the delivery slot and then cancelled moments later?' where I expected the brush off but actually got a real explanation (the courier had dropped the parcel and damaged it!) Returns & refunds have been quibble free and prompt. All this via the support chat.
- vinay427 3y ago
  > I think the support in the EU may be better than the US, unless things have changed very recently. Perhaps because our consumer protection laws are stronger and have sharper teeth! Interesting, I’ve typically found the opposite. I seemed more likely to get financial compensation of some kind for various order issues in the US, whereas Amazon.de seemed more likely to stick to their exact policies which often weren’t as generous.

by seaal 3y ago

lupire 3y ago

Are there not automated prompts to "I received a different item from what I ordered"? Amazon should be happy to credit those returns because you get a free used item, and they take the money back from the fraudulent vendor.

donalhunt 3y ago
Isn't the issue here that the vendor is not committing the fraud?
RHSeeger 3y ago
You also have to take into account the case of a fraudulent reporter.
seaal 3y ago
I believe there was an option like that, but it required me to send back the item I received and they would ship me a new one.

dcminter 3y ago

I think the support in the EU may be better than the US, unless things have changed very recently. Perhaps because our consumer protection laws are stronger and have sharper teeth! I've actually been surprised with how good Amazon support has been. A notable example was trying to get an answer to "why were you saying 'en route' until 10 minutes before the delivery slot and then cancelled moments later?' where I expected the brush off but actually got a real explanation (the courier had dropped the parcel and damaged it!) Returns & refunds have been quibble free and prompt. All this via the support chat.

vinay427 3y ago
> I think the support in the EU may be better than the US, unless things have changed very recently. Perhaps because our consumer protection laws are stronger and have sharper teeth! Interesting, I’ve typically found the opposite. I seemed more likely to get financial compensation of some kind for various order issues in the US, whereas Amazon.de seemed more likely to stick to their exact policies which often weren’t as generous.