You know, it's probably not that difficult for them to actually ask some of the organisations/people that will be affected by big changes how they would feel ab

You know, it's probably not that difficult for them to actually ask some of the organisations/people that will be affected by big changes how they would feel about it before they implement them. Ideally you'd want to validate that the features you're implementing are features that people (or organisations) are going to like. Right? Is that crazy?