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The market will force their hand. If your competitor replaces its entire customer service with AI agents that talk like real people with an American accent (the
by spaceman_2020 4y ago
The market will force their hand. If your competitor replaces its entire customer service with AI agents that talk like real people with an American accent (the tech is almost there) and reports lower costs and higher profits, you will have no choice but to follow along.
India’s tech sector is almost entirely dominated by low paid, low skilled tech labor. TCS and Infosys combined employ over a million people.
To give you an indication of the skill gap, a fresh college graduate who joins TCS usually gets $4,500-5,000 per year. Meanwhile a VC funded startup product company will usually pay $30-40,000 per year.
I really don’t see how these $5k/year employees aren’t replaced by AI agents.
- Uw7yTcf36gTc 4y agoi haven't seen it posted before, but i've noticed many (if not all) Checker's (Rally's for some) burger restaurants have automated drive-thru order taker. You speak what you want and can upgrade sizes and so on and I've never had it not get my order correct. Newer versions with the ChatGPT-like AI is definitely closer than people think. and Customer Service jobs are a very large amount of employment here and overseas. Bad for lots of people.
- spaceman_2020 4y agoAltman did say that customer service jobs will likely be the first casualty. Voice AI is already close to human-like. Countries like Phillippines will suffer a lot. In India, the BPO industry alone employs over 4M people, and this is the first step towards middle-class for a lot of people. If this is taken away, I don't know what they will do.