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I think they answered your question pretty thoroughly and promptly, despite your intense neckbearding. Certainly more thoroughly than the Path guys.

by bryne 15y ago

mahmud 15y ago
Stop being such a zuck[1], calling security-consciouness "neckbearding". [1] A zuck: someone who, due to a combination of ignorance and malice, is dismissive of others' efforts to improve their security and protect their privacy.
- jacobolus 15y ago
  I believe the “neckbearding” referred to berating this poor support staffer for his/her lack of technical expertise. The guy/gal was pretty clearly doing the best he/she could, and the responses from the “security conscious” user could have conveyed the same message with a lot less condescension.
  - cbs 15y ago
    The guy/gal was pretty clearly doing the best he/she could Awww... The little guy was doing his best. Oh, wait. You're not talking about a puppy? but the customer-facing front of a company?
    - pork 15y ago
      Strangely, qualified engineers and security experts keep turning down the consumer-facing support jobs.
- Devilboy 15y ago
  OK seriously that was some of the best support responses to a customer complaint I've read in a LONG time. The support person was super friendly, spoke to several devs internally to get a good resolution, and really tried their best to help this annoyingly persistent customer with their complaint. Calling them names is totally uncalled for here in my view.
hc8217 15y ago
Thats what I was thinking too. And Path was responding to something at the top of Hacker News, not a random email to one user! However, the impression I got from that email exchange was not that they have great customer service and they really care about what he thought - it was that he hit on a really sensitive issue that they are super worried about and probably debate internally. Wouldn't surprise me at all if his email got directly forwarded to the top guys at FourSquare etc. Nobody wants the kind of negative press Facebook has gotten over privacy and that Path, Hipster and everybody else who is doing this is probably about to get once the mainstream media catch wind of this...
FourSquareToo 15y ago
If more of us were prepared to complain about this stuff, none of us would have to complain about this stuff.
oldstrangers 15y ago
Yeah I failed to see the problem with his complaint. He complained, they responded, and responded, and even responded unprovoked. "Do you store my contacts" .. "no." "Ok, uh, I don't like your tone. Please respond to this new issue." I don't think this person understands that he doesn't actually have a complaint with foursquare.

I think they answered your question pretty thoroughly and promptly, despite your intense neckbearding. Certainly more thoroughly than the Path guys.

by bryne 15y ago

I think they answered your question pretty thoroughly and promptly, despite your intense neckbearding. Certainly more thoroughly than the Path guys.

mahmud 15y ago

Stop being such a zuck[1], calling security-consciouness "neckbearding". [1] A zuck: someone who, due to a combination of ignorance and malice, is dismissive of others' efforts to improve their security and protect their privacy.

jacobolus 15y ago
I believe the “neckbearding” referred to berating this poor support staffer for his/her lack of technical expertise. The guy/gal was pretty clearly doing the best he/she could, and the responses from the “security conscious” user could have conveyed the same message with a lot less condescension.
- cbs 15y ago
  The guy/gal was pretty clearly doing the best he/she could Awww... The little guy was doing his best. Oh, wait. You're not talking about a puppy? but the customer-facing front of a company?
  - pork 15y ago
    Strangely, qualified engineers and security experts keep turning down the consumer-facing support jobs.
Devilboy 15y ago
OK seriously that was some of the best support responses to a customer complaint I've read in a LONG time. The support person was super friendly, spoke to several devs internally to get a good resolution, and really tried their best to help this annoyingly persistent customer with their complaint. Calling them names is totally uncalled for here in my view.

hc8217 15y ago

Thats what I was thinking too. And Path was responding to something at the top of Hacker News, not a random email to one user! However, the impression I got from that email exchange was not that they have great customer service and they really care about what he thought - it was that he hit on a really sensitive issue that they are super worried about and probably debate internally. Wouldn't surprise me at all if his email got directly forwarded to the top guys at FourSquare etc. Nobody wants the kind of negative press Facebook has gotten over privacy and that Path, Hipster and everybody else who is doing this is probably about to get once the mainstream media catch wind of this...

FourSquareToo 15y ago

If more of us were prepared to complain about this stuff, none of us would have to complain about this stuff.

oldstrangers 15y ago

Yeah I failed to see the problem with his complaint. He complained, they responded, and responded, and even responded unprovoked. "Do you store my contacts" .. "no." "Ok, uh, I don't like your tone. Please respond to this new issue." I don't think this person understands that he doesn't actually have a complaint with foursquare.