There are many people who want to have power and control, but don't have the skills or experience to do anything concrete and exceptional. There is an entire m

There are many people who want to have power and control, but don't have the skills or experience to do anything concrete and exceptional. There is an entire management advice industry around finding tools and psychological tricks which allow those people to appear high-minded, visionary, and strategic. Eric Ries may not be one of these people, but his 5-why's lecture presents one of those tools. Anyone managing a team of ditch diggers needs some hard-to-criticize collection of platitudes which can be uttered to avoid either joining the diggers and/or being identified as completely useless.