Most of the problems I read about are during the initial signup stage. They ask for a copy of your passport etc and even then some people can't signup because p

Most of the problems I read about are during the initial signup stage. They ask for a copy of your passport etc and even then some people can't signup because presumably their info is triggering something in Hetzner's anti fraud checks. This sucks for those people of course. The other common cause of issues is things like crypto which they don't want in their network at all. This will sound like I am downplaying what people have exprerienced and/or being apologetic on their behalf but that is not my intention. I am just a small time customer of theirs. I've had 1 or 2 dedicated servers with them for many many years now upgrading and migrating as necessary. (It used to be that if you waited for a year or two and upgraded you'd get a better server for cheaper. Those days are gone.) I've only dealt with support over email where they have been both capable and helpful, but what I needed was just plugging in a hardware kvm switch (free for a few hours - i never had to pay) or replacing a failing hard drive (they do this with zero friction). Perhaps I am lenient on the tech support staff. After all they are my people. I've been to a few datacenters and have huge respect for what they do. On the presales side they seem to reply with a matter of fact tone with no flexibility. They are a German company after all.