> to solve free-text survey analysis The failure is that the company didn't have the goal of solving a customer issue. If it did, pivoting to use GPT in the su

> to solve free-text survey analysis The failure is that the company didn't have the goal of solving a customer issue. If it did, pivoting to use GPT in the survey space would be completely natural. The reason the company is shutting down is because it didn't just want to solve survey analysis, it wanted to do it using it's own tech. I can see how using GPT doesn't offer as large a moat as your own tech, but if you can't use GPT better than your competitors to solve your customer problems, you're not in the customer service business, you're in the software/tech making and selling business. Both may be ideal but the former is certainly feasible.