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The first half of the video served as a good example of how the 5 Whys can lead to the root cause. That doesn't mean the other Whys should not be looked at as t
by ryan_f 15y ago
The first half of the video served as a good example of how the 5 Whys can lead to the root cause. That doesn't mean the other Whys should not be looked at as they were an issue at some level.
The second half was a little more confusing with proportion of time in solving the problem. I understood the solution but now how it directly related to using the 5 whys analysis.
- anthonyb 15y agoI think the idea was to spend a little bit of time/effort on each of the causes responsible for your issue. Over time, causes which need more fixing will crop up again and again and on average you'll spend the right amount of time on each one, without over-investing in any of them. That's my interpretation, anyway: Imagine that you have 20 different issues related to training, but that you have the same conversation about training 20 times :)