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Having direct experience in being a third party payment aggregator, here's some notes based on this post and their FAQ (if anyone cares): 1. Fraud will now be
by callmeed 15y ago
Having direct experience in being a third party payment aggregator, here's some notes based on this post and their FAQ (if anyone cares):
1. Fraud will now be your #1 issue (if it isn't already). People will make fake Etsy accounts, add fake products, and then make "purchases" using stolen credit card numbers. They will have the $ deposited to an E*Trade bank account, a pre-paid debit card that accepts ACH, or use some rube's account they found on Craigslist. Most of the time, you won't catch it until the money is already deposited. Then the chargebacks start coming.
I don't have the luxury of having a $50M warchest of VC money. You will definitely have to spend money and engineering resources towards this soon.
2. Based on your FAQ, you're requiring sellers to mark an item as "shipped" before depositing their money. We actually had to turn this requirement off because it annoyed so many sellers. When a seller gets an order (in our case, photographs), getting it fulfilled becomes their focus. Making them go back to the web and mark it as fulfilled is something they will often forget. Getting their money deposited is something they won't forget.
IMO, I would try to make this more automatic. Use something like Twilio to send the seller a text 5 days after the order ... "Has order 24039 (yellow scarf) been shipped to Suzie J yet?"
- patio11 15y agoDang, the bad guys found out about eTrade? We used to use them to get Japanese folks US bank accounts because their Know Your Customer policy was so incredibly... Never mind, I understand how the bad guys figured it out now. [Edit for posterity: You could open a brokerage account from anywhere with minimal documentation. After having a brokerage account, one phone call from your "secretary" and they'd add a US checking account to it. No KYC verification required because of "preexisting business relationship." It was a great way to set up US bank accounts for folks who had business dealings with American clients before they got the opportunity to visit the US.]
- callmeed 15y agoYeah, we actually ended up blocking ETrade's routing number ... none of our legitimate customers actually used them. Our biggest problem has been the people getting duped on Craigslist. Actually talked to a guy from Arkansas who gave up his entire ID, SSN and all bank accounts to a "business partner" in Africa.