3 ms·

There are servers that are provisioned to do this for isp systems. Sure you are testing to some known set of servers but you cant expect max rate speed to the i

by eppp 3y ago

There are servers that are provisioned to do this for isp systems. Sure you are testing to some known set of servers but you cant expect max rate speed to the internet. It doesnt make any sense and an ISP shouldn't even be expected to. Link speed is what it is. On GPON your ONT links at 1.2gbps. No one cares about this information. We don't provision based on link speed. Unless you are paying for guaranteed bandwidth, you arent going to get guaranteed bandwidth. I monitor all of our pons and if they go over a certain percent utilization for a period of time we split them or move customers around. There are systems and reports to do all of this. The amount of customers that even know what IPv4 is is minuscule. You are using our ONT, there is no madness that would allow otherwise. I will give you a passthrough port if you need one. SLA on a residential connection for $90 a month? The SLA is as fast as we can get you back on during business hours.

snvzz 3y ago
Your comment fully illustrates why this information is necessary. Residential customers are being played for fools and taken advantage of. ISPs get paid, yet act without accountability. This has to change.
- eppp 3y ago
  Residential customers have no idea what you are even talking about. To an approximation of nearly zero. They don't know what 2.4ghz or 5ghz is or even what the different speeds mean. Have you ever worked in this space? I do this every day and I try to educate anyone that needs a little help, but at the end of the day they just want their TV to not buffer all the time for the most part. Most of our outages are caused by the end customer. We aren't playing them for fools and despite you thinking we are, we are providing a desperately needed service in an area that is unprofitable for most companies to serve.
  - snvzz 3y ago
    The point being that residential customers' Internet access should not depend on an ISPs good will. The FCC should help establish a framework and enforce some minimums. This should not cause much overhead if at all, to an ISP that isn't being abusive in the first place.
    - eppp 3y ago
      This is already in place. We file reports quarterly and have to provide specific levels of service to apply for any grants.

by eppp 3y ago

snvzz 3y ago

Your comment fully illustrates why this information is necessary. Residential customers are being played for fools and taken advantage of. ISPs get paid, yet act without accountability. This has to change.

eppp 3y ago
Residential customers have no idea what you are even talking about. To an approximation of nearly zero. They don't know what 2.4ghz or 5ghz is or even what the different speeds mean. Have you ever worked in this space? I do this every day and I try to educate anyone that needs a little help, but at the end of the day they just want their TV to not buffer all the time for the most part. Most of our outages are caused by the end customer. We aren't playing them for fools and despite you thinking we are, we are providing a desperately needed service in an area that is unprofitable for most companies to serve.
- snvzz 3y ago
  The point being that residential customers' Internet access should not depend on an ISPs good will. The FCC should help establish a framework and enforce some minimums. This should not cause much overhead if at all, to an ISP that isn't being abusive in the first place.
  - eppp 3y ago
    This is already in place. We file reports quarterly and have to provide specific levels of service to apply for any grants.