No. There's support for financial issues, or you can get support to tell you how to use AWS. If something is broken in AWS, you are on your own. Those people

No. There's support for financial issues, or you can get support to tell you how to use AWS. If something is broken in AWS, you are on your own. Those people owe you nothing and won't do anything out of the goodness of their hearts because in most cases they don't even have a clue who within the organization they need to talk to in order to get a bug ticket created and processed. On a personal level: as an individual developer, I have never been even able to reach to anyone from AWS about their bugs simply because the "solution architect" wouldn't even bother to talk to rank-and-file, and other than that the only other option is to vent into a text area in the AWS console, which I'm sure is just some JavaScript for show. You cannot file a bug, nor can you see what other bugs have been filed. Nor can you get any estimates on whether the bug was reproduced, nor anything about the plans of fixing the bug.