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Can we validate the accuracy? Probably not, but I can say in my own postmortem or RCA analysis taking zero responsibility or deflecting is a sign of a greater p
by bastardoperator 4y ago
Can we validate the accuracy? Probably not, but I can say in my own postmortem or RCA analysis taking zero responsibility or deflecting is a sign of a greater problem. There is always room for learning and growing.
- Paul-Craft 4y agoYou can't claim they aren't taking responsibility unless you've seen the internal postmortem. External messaging is PR. It's designed to not affect the share price. You can't extrapolate anything about internal process from it.
- bastardoperator 4y agoYou seem to be pretty invested here, everything okay? It's shit PR, devoid of any responsibility, and they're already in the dog house when it comes to stock value. For me personally, I just won't fly this airline, I can't trust them on the ground why would I put my life or valuable time in their hands or reward them with business? We don't need to a postmortem, the blame has been solely laid on someone else's shoulders. I think the only thing we can extrapolate from this conversation is that you possibly work for SW, or that you're upside down on SW shares. Have a great day and welcome to HN.
- unethical_ban 4y agoSaying a fact isn't deflection. I have been in post-mortems too, and accuracy is important. If I work at a call center and there is an outage on a partner's PBX, then the summary will say "vendor PBX caused an outage". Part of that conversation will be "how to we mitigate the risks of a vendor PBX outage in the future", but the technical fact stands: Someone else's equipment failed.