At the Christmas outage, they had crews and aircraft in the same location and still weren't able to operate them because their system didn't believe they were i

At the Christmas outage, they had crews and aircraft in the same location and still weren't able to operate them because their system didn't believe they were in that location, and they had too few staff centrally to update the system with that information via phone. This really is a massive management failure. They couldn't re-route crews and aircraft, they couldn't consolidate ones that were already in the same location, and they couldn't fix it because they under-staffed to an absurd degree. Better technology would have helped a ton. But that isn't, to me, the story here. This is an epic mismanagement story that may ultimately kill Southwest. They cost cut technology for years, then cost cut away their backup staff too.