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The technology is not working because of a lack of investment, that much was obvious at Christmas. Factually describing the outage doesn’t remove responsibilit

by bertil 3y ago

The technology is not working because of a lack of investment, that much was obvious at Christmas. Factually describing the outage doesn’t remove responsibility; whoever didn’t take the first crisis seriously enough will face it soon enough. Right now, they need engineers, the FAA, flight controllers, etc. to unstuck them. Then there will be a blameless diagnostic. Then heads will roll and I’d be surprised if the most demotion won’t be a general manager.

Mountain_Skies 3y ago
A few weeks after the first big incident, I applied for a couple of open IT roles at Southwest. Though I was well qualified for all of them, I never heard back from SWA, not even a "Thank you for applying" type of email. Makes me wonder if they thought the first incident was a fluke and they could go about business as normal. Also makes me wonder if they put out a bunch of ghost jobs to appear like they were staffing up. Most companies will at least acknowledge receipt of job applications no matter how unqualified the applicant and Southwest didn't even do that much.
- EamonnMR 3y ago
  Maybe they also have a 'technology issue' in their recruiting process and they think nobody is applying.
  - meltyness 3y ago
    From swa@myworkday.com Thank you for completing your job application for the [not available] position!
  - bink 3y ago
    You're gonna need a fax machine to apply.
bluGill 3y ago
I would be surprised if they can solve all their issues in 5 months no matter now much focus is put into it.
- bertil 3y ago
  Oh, certainly. But they can reset the server that is running out of memory faster than that. Most issues that leaked in the press require more than five months, but some patches can be set up. One of the key processes that failed over Christmas was assigning personnel to crews and crews to flights. You can store a working option regularly (every hour) and revert to that, with local modifications, when things stop working. It won’t make things good, but it will avoid having to strand all flights for days.

by bertil 3y ago

Mountain_Skies 3y ago

A few weeks after the first big incident, I applied for a couple of open IT roles at Southwest. Though I was well qualified for all of them, I never heard back from SWA, not even a "Thank you for applying" type of email. Makes me wonder if they thought the first incident was a fluke and they could go about business as normal. Also makes me wonder if they put out a bunch of ghost jobs to appear like they were staffing up. Most companies will at least acknowledge receipt of job applications no matter how unqualified the applicant and Southwest didn't even do that much.

EamonnMR 3y ago
Maybe they also have a 'technology issue' in their recruiting process and they think nobody is applying.
- meltyness 3y ago
  From swa@myworkday.com Thank you for completing your job application for the [not available] position!
- bink 3y ago
  You're gonna need a fax machine to apply.

bluGill 3y ago

I would be surprised if they can solve all their issues in 5 months no matter now much focus is put into it.

bertil 3y ago
Oh, certainly. But they can reset the server that is running out of memory faster than that. Most issues that leaked in the press require more than five months, but some patches can be set up. One of the key processes that failed over Christmas was assigning personnel to crews and crews to flights. You can store a working option regularly (every hour) and revert to that, with local modifications, when things stop working. It won’t make things good, but it will avoid having to strand all flights for days.