It has other benefits like further deskilling workers, preventing the face-to-face contact that would build relationships between workers and customers, trainin

It has other benefits like further deskilling workers, preventing the face-to-face contact that would build relationships between workers and customers, training customers to think of the abstract entity "the store" or "the brand" providing what they need rather than any person or group of people they could feel solidarity with. It's as much about disempowering labor as it is about direct profitability, and in this has much to teach us about the consequences we can expect from AI.