By internal support I meant the product teams. When I say fix non-urgent things, I'm patient. AWS has fixed many things for me esp if you look at the 1, 3, 5 y

By internal support I meant the product teams. When I say fix non-urgent things, I'm patient. AWS has fixed many things for me esp if you look at the 1, 3, 5 year time horizon (I've been there 9). I've got lots of problems, having someone solve them helps, many things can be hobbled along for 1-2 years if you know it's going to be fixed and you can fix something else. Much of my job involves paying attention to roadmaps for aws teams internal and external and guiding my platforms work to best leverage that. For instance we knew R53 resolvers were coming, so we punted on service discovery as r53 resolvers solved it for us. Those engineers worked on another feature instead.