> Yes, we all hate their support structure (it goes through SADA) SADA (and their competitor DoIT) are just resellers. Support doesn't inherently go through th

> Yes, we all hate their support structure (it goes through SADA) SADA (and their competitor DoIT) are just resellers. Support doesn't inherently go through them. That's a decision your company makes. It's generally not a great decision either, in my opinion, as those resellers add a lot of opacity between you and your cloud provider. Google recommends them because it's easier for them.