Sorry, can't agree with this. The one time a customer support team actually dialed me up to solve a technical issue was with AWS. Support for billing issues was

Sorry, can't agree with this. The one time a customer support team actually dialed me up to solve a technical issue was with AWS. Support for billing issues was done in roughly 15 minutes after initial report. Support with free credits was done after a perfunctory 10 minute phone call. For a hacked account, account access was restored in 30 minutes, from escalation of the complaint down to resolution. Imagine getting that kind of support from any of the competition. GCP support was laughably inadequate (apparently they have separate support for Firebase and GCP, and GCP can't support for Firebase), while Azure support is exactly as you describe - great for enterprise, sucks for basic support. As for the innumerable AWS "startup" competitors like Digital Ocean , Fly.io or Render, support ranges from condescending to non-existent. In one of the above cases, support tickets were so backlogged, I was giving support hints to guys stuck on issues for days.