Even internally I got the same sense of the iTMS team. To this day I don't know where they got that attitude from. If I were to guess it would be they had a rid

Even internally I got the same sense of the iTMS team. To this day I don't know where they got that attitude from. If I were to guess it would be they had a ridiculous revenue-to-engineer ratio and got a lot of attention/praise at the executive level. Every time (for some approximation of every) their pipeline ran they generated millions of dollars in revenue. Meanwhile the QuickTime Player/plugin/QuickLook was invoked likely billions of times a year and generated revenue on a tiny fraction of those invocations. I can't say for sure but it was very annoying at times interacting with them internally. Dealing with that externally I could imagine being a complete pain in the ass.