I've heard that there's also a perception that the work itself has become worse since the 90s. I don't know if this is actually true, but on the retail job leve

I've heard that there's also a perception that the work itself has become worse since the 90s. I don't know if this is actually true, but on the retail job level I've heard it involves more micromanaging, more rude customers, more work per employee, and pay is worse when adjusted for inflation.