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My guess is you'll be very lucky to get the $49.99 rate, considering all the times they have sent you the wrong rate. I went through this nightmare with Time-W
by prirun 4y ago
My guess is you'll be very lucky to get the $49.99 rate, considering all the times they have sent you the wrong rate. I went through this nightmare with Time-Warner before the Charter/Spectrum buyout: they raised my rate from $55/mo to $65/mo, I called, they said they had fixed it and credited my account. The next month they did credit $10, but still charged $65. I called again, same story, next bill, same story. On the 3rd call I told them they can change my rate to $45/mo or I'm switching to $15/mo ELP. They said they couldn't give me $45/mo, so I did switch to ELP. And I'm still on it with Spectrum. The funny thing is, right after I did that, TW started sending me all kinds of offers for less than $45/mo! These cable companies are so screwed up and frustrating.
My neighbor recently went on a trip to Ireland and added international texting and calling to her Verizon phone plan for 10 days for $100. But the continued to bill her $100 extra every month for several months. Every time she called, they said they had taken care of it, but it was still screwed up the next month.