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> Some of the language is unnecessary, scolding even. Look at this one, which appears if you hesitate on the check-out page for just a few seconds Going agains
by nomilk 4y ago
> Some of the language is unnecessary, scolding even. Look at this one, which appears if you hesitate on the check-out page for just a few seconds
Going against the grain here, but I appreciate these messages.
In evaluating the website, I ask: "what would an awesome human do?".
If you were at the physical front desk of hotel making a booking on a busy weekend, the hotel only had 3 rooms left and they were being booked fast, you'd really appreciate the human helping you giving you a nudge and saying "let's get this done super quickly for you so you don't miss out!"
The caveat is the nudge must be honest. If the urgency is abused it loses its meaning and becomes noise.
- hakfoo 4y agoThat's the entire problem here. One nudge at the right moment is awesome. A constant red alert of status notifications both undermines their credibility and fatigues the user to the one real notification. "42 other users are looking at this room" is 100% noise. For all I know, someone linked a picture of the sheets on Pintrest and it's people gawking at them rather than potential buyers. "Someone else booked a similar room" is very close to noise, unless I'm in a narrow audience of needing many similar rooms and being close to the margins. "There is only one room of this category left" has actual value, in that it is a legitimate ticking timebomb. But it's easy to lump all of these together when they're lighting up like a user-hostile pinball machine of anxiety.
- tgsovlerkhgsel 4y agoIt's not "42 other users". If someone else is looking at it, it's "2 users" (they and you).