In the U.S., customer service agents sometimes give a rentention offer when you ask to close a credit card account, especially if it has an annual fee. They may

In the U.S., customer service agents sometimes give a rentention offer when you ask to close a credit card account, especially if it has an annual fee. They may waive or reduce the annual fee if you agree to keep the account open, or give a statement credit or some other reward if you spend a certain amount of money on the card. These offers are more common when you spend more money on the card.