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Exact opposite experience. I will never, ever book third party again. If you book direct, a cc chargeback is always available to quickly resolve a dispute witho
by geraldwhen 3y ago
Exact opposite experience. I will never, ever book third party again. If you book direct, a cc chargeback is always available to quickly resolve a dispute without debating Indian call center reps for an hour.
- zxcvbn4038 3y agoI'm about three months into my chargeback, I've had to supply additional documentation twice, and every time I do the hotel gets thirty days to review and respond.
- ricardobeat 3y agoBooking.com's advantage used to be that they had actually good customer service, spread all around the world, no huge call centers in India. They've recently outsourced most of it though, so I can't speak for what it's like at the moment.