I had to do this when they let a new renter cancelled my cable internet multiple weeks before my move-out, even after I told them that the new renter's dates we

I had to do this when they let a new renter cancelled my cable internet multiple weeks before my move-out, even after I told them that the new renter's dates were wrong when they called to confirm. Regular support wanted me to sign a new contract and pay an install fee to reactivate. It was a really shitty situation that should never have happened, but the executive team was what all customer service should strive to be. A single person, with ample time in their day to fully understand the problem and blow past all the usual roadblocks on the way to a solution. Was still a few hours on the phone, but at least I wasn't treated as though it was my fault.