> they replied they do not have access to booking.com, a third party manages that for them which was unavailable at night. I guess that's primarily the hotel's

> they replied they do not have access to booking.com, a third party manages that for them which was unavailable at night. I guess that's primarily the hotel's fault. They should not give rooms to weird third parties. But with the market shares of the big booking sites that would cause them significant loss of bookings.