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We (hotel owners/employees) hate booking dot com and their guests. Remember that if you book with booking dot com, you are their guest. Not ours. --- At the

We (hotel owners/employees) hate booking dot com and their guests. Remember that if you book with booking dot com, you are their guest. Not ours. --- At the end of the month, hotel has 6 days to reconicle all the reservations. If we miss it they will charge us commission for the guest who did no shows, cancelled or CC declined. You can only dispute that twice. They made UI so bad. If the guest card fails, marking CC invalid is not enough. They will still charge us commission. We also have to mark that we are charging 0 for no shows. 75% of the our no-shows are booking dot com guest. Booking dot com guest are the worst too. They pay 2 star rate, and expect 5 star hotel service.

epups 4y ago
Genuinely curious, if that's the case, why do you keep using it then? Is it simply that too many customers come through it and you have no choice?
- telesilla 4y ago
  It's the best aggregator out at the moment. I call hotels before booking and ask for the same rate or similar perk. Most are happy to oblige and avoid booking.com fees.
manojlds 4y ago
"Booking dot com and customers too bad but I still allow them out of generosity of my heart."
- mmahemoff 4y ago
  The same way a mobile developer might say App Store and Google Play are bad, but have to distribute through them. Booking and Expedia dominate the space, not just their own brands but Agoda, Kayak, Priceline, Hotels dot com, Travelocity, many others.
  - manojlds 4y ago
    Yes, and imagine a mobile developer openly saying Android customers are cheap and leave bad comments.
ytdytvhxgydvhh 4y ago
Do you feel that way about all the aggregators (and their guests) or is Booking.com especially bad? Just curious - I used Expedia recently to book a hotel/car package for a much better rate than I was able to get anywhere else, and it all worked out. I did feel like I was put in a pretty unimpressive room though. Not sure if the hotel was just a bit less nice than I expected or if the hotel figured “let’s put the cheapo from Expedia in the shabbiest room”.
carlosjobim 4y ago
> We (hotel owners/employees) hate booking dot com and their guests. Remember that if you book with booking dot com, you are their guest. Not ours. You are completely unfit for your line of work. You have a duty treat all guests well and if you don't want them to book through booking.com you are free to remove your listing. They are not forcing you to do any business with them. If you can't attract enough guests by yourself without using booking.com, that means you have failed in the most important part of your business.
tgsovlerkhgsel 4y ago
If I go to your web site, will I be able to book the same room for the same price as on booking.com, with the same cancellation conditions, in the same or lower number of steps/fields to fill out?

epups 4y ago

Genuinely curious, if that's the case, why do you keep using it then? Is it simply that too many customers come through it and you have no choice?

telesilla 4y ago
It's the best aggregator out at the moment. I call hotels before booking and ask for the same rate or similar perk. Most are happy to oblige and avoid booking.com fees.

manojlds 4y ago

"Booking dot com and customers too bad but I still allow them out of generosity of my heart."

mmahemoff 4y ago
The same way a mobile developer might say App Store and Google Play are bad, but have to distribute through them. Booking and Expedia dominate the space, not just their own brands but Agoda, Kayak, Priceline, Hotels dot com, Travelocity, many others.
- manojlds 4y ago
  Yes, and imagine a mobile developer openly saying Android customers are cheap and leave bad comments.

ytdytvhxgydvhh 4y ago

Do you feel that way about all the aggregators (and their guests) or is Booking.com especially bad? Just curious - I used Expedia recently to book a hotel/car package for a much better rate than I was able to get anywhere else, and it all worked out. I did feel like I was put in a pretty unimpressive room though. Not sure if the hotel was just a bit less nice than I expected or if the hotel figured “let’s put the cheapo from Expedia in the shabbiest room”.

carlosjobim 4y ago

> We (hotel owners/employees) hate booking dot com and their guests. Remember that if you book with booking dot com, you are their guest. Not ours. You are completely unfit for your line of work. You have a duty treat all guests well and if you don't want them to book through booking.com you are free to remove your listing. They are not forcing you to do any business with them. If you can't attract enough guests by yourself without using booking.com, that means you have failed in the most important part of your business.

tgsovlerkhgsel 4y ago

If I go to your web site, will I be able to book the same room for the same price as on booking.com, with the same cancellation conditions, in the same or lower number of steps/fields to fill out?