I have seen the cancellation behavior quite frequently in London since the pandemic, so whatever penalty the drivers are getting, it's not enough in practice. N

I have seen the cancellation behavior quite frequently in London since the pandemic, so whatever penalty the drivers are getting, it's not enough in practice. Not just on Uber but on all their competition too which is just as terrible. The problem is that as long as the competition is just as bad, it's cheaper for them to let this behavior continue and annoy all riders than actually clamp down on it and risk pissing off drivers for good.