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This is just as anecdotal as your story and the original post: For the last 15 years I've spent about 100 nights in hotels per year all over the world and this
by lars_francke 4y ago
This is just as anecdotal as your story and the original post: For the last 15 years I've spent about 100 nights in hotels per year all over the world and this has never happened to me.
When I had a reservation it has always been honored.
I've booked directly with small hotels, using chain sites and various aggregators (trivago, hrs, booking, Expedia, hotels.com). The experience has been pretty much the same.
My only reason to use aggregators is to collect rewards across different hotels.
- stavros 4y agoIt's happened to me once and to my parents once, and we don't even book that often. Maybe it depends on the country.
- ptero 4y agoIt probably depends on your time of arrival. With some rooms sold as fully refundable or as "one night fee for no show", the hotel does not know, even at 10PM, how many people will actually show up, so many go with first come first serve method. As a single data point, I had two cases of booked room not being available and both happened when I got to the hotel after midnight. My 2c.
- usr1106 4y agoI have spent far fewer nights but it has happened to me twice. Once in New York City and once in Portugal. Both times the hotels between the lines admitted that it was their fault and compensated me with better rooms in other hotels just a short walk away.