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> An Uber spokesperson said: “We are disappointed that the court did not recognise the robust processes we have in place, including meaningful human review, whe
by rolandog 4y ago
> An Uber spokesperson said: “We are disappointed that the court did not recognise the robust processes we have in place, including meaningful human review, when making a decision to deactivate a driver’s account due to suspected fraud.
That's a very bad way of saying they aren't sorry they got caught doing unethical automated decisions that would've left the driver with no recourse, had he not belonged to a Union.
- wasyl 4y agoI like how the wording suggests that they _do_ deactivate drivers' accounts due to _suspected_, not _actual_ fraud.
- throwaway2037 4y agoI felt exactly the same. The term "suspected fraud" is so perfect PR speak in 2023. It is an excellent catch-all that makes it appear that the company is protecting is good customers from the Bad Ones. Banks do the same with KYC/AML. If your relationship is worth less than a million USD, who cares -- ban them / refuse them. If multi-millions, then the rules can be bent.
- grensley 4y agoShame on that spokesperson. Don't care if it's on behalf of a company, have some shame.
- lisasays 4y agoIt's not about the spokesperson. When it comes to matters of litigation such as these - you can be very sure that the message comes straight from the top.
- anonymouskimmer 4y agoIt comes from lawyers hired by the top, who tell the top what to say (or else risk liability).
- grensley 4y agoAre you suggesting that people aren't responsible for the words that come out of their mouths? It's this tolerance of misdirection that enables unethical practices in companies.
- lisasays 4y agoNo - just that we should focus our attention more on those who actually pull the strings.