Interesting to hear this. My last job was in a shop that ran RHEL servers and I always felt bad for not using the support that we paid for. Like after working t

Interesting to hear this. My last job was in a shop that ran RHEL servers and I always felt bad for not using the support that we paid for. Like after working through a problem, thinking, "Oh, we should have called Red Hat." I guess we weren't missing much. We got support instead from upstream IT folks internal to our organization who packaged the applications together with RHEL (and that level of support was similar to what you describe).