A recent personal anecdote: I wanted to watch the first season of The Wire, but didn't want to leave the house. I logged on to Netflix, saw that DVDs were the

A recent personal anecdote: I wanted to watch the first season of The Wire, but didn't want to leave the house. I logged on to Netflix, saw that DVDs were the only available format, and closed the tab. Next I went to Amazon. I searched, and saw that that the complete box set of DVDs was priced at roughly $115. It was also available for streaming, so I was in business. Wait a moment. The price for "buying" access to the digital version was comparable to that of the DVDs (~$96 for all five seasons streamed, vs. ~$115 for the DVDs). That seems expensive for something that may not work in five years, but I decided to be a good citizen and pay to watch the first episode. As a bonus, I wouldn't have to sit through FBI warnings, unskippable previews, or a DVD menu. After paying $2, I looked for a way to download the episode to my (Mac) computer so that I could watch it without intermittent buffering delays. My connection is slow sometimes, and I can delay gratification to wait for a whole episode to download. Small problem. There is no download link. I suspect that this is because the episode could not be properly restricted with DRM. Sigh. Frustrated, I decided to risk buffer issues, and started playing the episode. No problems for five minutes, then wham, the video player crashed the Flash browser plugin. That's ok, I can copy the URI, restart the browser, and get back to watching. After hitting play a second time, wham it crashed again. Oh well, maybe Amazon does not test for Chrome. Let's try from Safari. Same problem. At this point I have paid $2, but cannot watch the episode I "purchased." What option do I have left? A torrent file for the series would be a few clicks away, and almost guaranteed to play on my computer--without buffering, DRM, browser plugins, FBI warnings, DVD menus, or unskippable previews. Why am I paying again? In the end, Amazon apologized for the technical problem and kindly refunded my $2. As a consumer, I am willing to pay for something that works and is as convenient as pirated content. The industry isn't listening. Will consumers really hazard pirate websites, when they can pay a fair price to download a DRM-free file from a fast server? Some may, but many more will pay. The message from studios has to be about trust. "We trust you as consumers. You can download DRM-free content from us at fair prices. You can trust that there won't be porno sidebar ads or phishing links. You can trust that we will have the fastest servers, offer the best quality content, and the most intuitive interface. We won't get in your way." Part of the problem of piracy is due to the release schedules of hollywood content. Perhaps movies should be released concurrently in theaters and online. Why download a recent movie when it is available online, legally? Many people will still visit theaters for the experience, and due to the short-term availability. Those who watch at home will pay if the prices are fair. Edit: I now realize that the particular content I was looking for is available via iTunes, for the same price per episode as Amazon. I don't associate iTunes with video. Not sure why that is, but perhaps it is because of the lesser inventory.