You are definitely right. The questions are not equal and will not yield the same result. We did expect similar results from them in the beginning but that that

You are definitely right. The questions are not equal and will not yield the same result. We did expect similar results from them in the beginning but that that was unrealistic became clear very quick. Should have mentioned that. As I mentioned in the post NOs turned out very valuable in a different way. They would let us know very quickly if something was wrong and that is the purpose of this box now. It allows us to actively engage customers that have had a problem that they probably wouldn't write us about. But they would express their unhappiness if expressing it is only a click away.