5 ms·

"This post saved me money & tripled my speed." Great win!

rektide 4y ago
Verizon I'm sorry but the website experience trying to do this was awful. I called & we changed my plan in like 5 minutes, done. The person on the phone told me I could save money by switching to debit/bank-number autopay. I said, yeah, let me just go on the website & i'll do that after we chat, thanks. Well, that took a while. Of course the vzw & fios accounts are basically separate, great, right. Eventually I got on, and then things really got bad. It showed the new plan, but instead of being charged $64.99 I was now being charged $66.66/mo, not $59.99 (-$10 for the autopay i was going to try to set up). I couldn't get the website to let me change my billing. Eventually I called & hand gave my debit card number to the agent. Then asked them to confirm what price I was going to pay, which they confirmed as $49.99. They sent me a confirmation email... and it was almost right: $59.99, the confirmation email not showing the $10 debit-autopay discount. Fine, it'll work out, whatever. Still the only thing I can find on the website to tell me what my charge will be is "Change plans" which still shows I'm paying $66.66/mo for my 300mbps plan though. The agent also mentioned a discount for having a VZW plan. I demured that I think my grandfathered unlimited plan probably doesn't qualify, but said I was interested. They sent me an email with a link an offer. The first time I clicked it I got a huge yellow page with a tiny 320x240 sized "Server has encountered an error processing your response" in the upper left. I tried in incognito & went through some sign in flows & eventually to a spinner where it seemed like it might go,... then it threw a huge 'Exception has been encountered error, try again' in the middle of the page. There's been a bunch of other small tatters along the way. A bunch of the flows took multiple times to go. The "Change Plans" page just didn't load a couple of times. If you use the app, like 1/3rd of the buttons on the app just open a page where you have to sign in again. There's clearly like 50 different systems held together with duck tape & shoestring, & my heavens, what a clusterfuck this pretty simple exercise was. I still can't get reliable up to date information on what to expect from the website, but the agents all say it's good & the email they sent me was only partially wrong (no autopay) but they say it'll work. My heavens Verizon, please. I'm not sure how they would have contacted me (sms would have worked well), but also, how long ago was the new plan introduced? A courtesy notice I could get a better upgrade would have been nice. End of the day though, this post was still a win. But I did want to share some of the travails that surrounded this.
- prirun 4y ago
  My guess is you'll be very lucky to get the $49.99 rate, considering all the times they have sent you the wrong rate. I went through this nightmare with Time-Warner before the Charter/Spectrum buyout: they raised my rate from $55/mo to $65/mo, I called, they said they had fixed it and credited my account. The next month they did credit $10, but still charged $65. I called again, same story, next bill, same story. On the 3rd call I told them they can change my rate to $45/mo or I'm switching to $15/mo ELP. They said they couldn't give me $45/mo, so I did switch to ELP. And I'm still on it with Spectrum. The funny thing is, right after I did that, TW started sending me all kinds of offers for less than $45/mo! These cable companies are so screwed up and frustrating. My neighbor recently went on a trip to Ireland and added international texting and calling to her Verizon phone plan for 10 days for $100. But the continued to bill her $100 extra every month for several months. Every time she called, they said they had taken care of it, but it was still screwed up the next month.

Verizon I'm sorry but the website experience trying to do this was awful. I called & we changed my plan in like 5 minutes, done. The person on the phone told me I could save money by switching to debit/bank-number autopay. I said, yeah, let me just go on the website & i'll do that after we chat, thanks. Well, that took a while. Of course the vzw & fios accounts are basically separate, great, right. Eventually I got on, and then things really got bad. It showed the new plan, but instead of being charged $64.99 I was now being charged $66.66/mo, not $59.99 (-$10 for the autopay i was going to try to set up). I couldn't get the website to let me change my billing. Eventually I called & hand gave my debit card number to the agent. Then asked them to confirm what price I was going to pay, which they confirmed as $49.99. They sent me a confirmation email... and it was almost right: $59.99, the confirmation email not showing the $10 debit-autopay discount. Fine, it'll work out, whatever. Still the only thing I can find on the website to tell me what my charge will be is "Change plans" which still shows I'm paying $66.66/mo for my 300mbps plan though. The agent also mentioned a discount for having a VZW plan. I demured that I think my grandfathered unlimited plan probably doesn't qualify, but said I was interested. They sent me an email with a link an offer. The first time I clicked it I got a huge yellow page with a tiny 320x240 sized "Server has encountered an error processing your response" in the upper left. I tried in incognito & went through some sign in flows & eventually to a spinner where it seemed like it might go,... then it threw a huge 'Exception has been encountered error, try again' in the middle of the page. There's been a bunch of other small tatters along the way. A bunch of the flows took multiple times to go. The "Change Plans" page just didn't load a couple of times. If you use the app, like 1/3rd of the buttons on the app just open a page where you have to sign in again. There's clearly like 50 different systems held together with duck tape & shoestring, & my heavens, what a clusterfuck this pretty simple exercise was. I still can't get reliable up to date information on what to expect from the website, but the agents all say it's good & the email they sent me was only partially wrong (no autopay) but they say it'll work. My heavens Verizon, please. I'm not sure how they would have contacted me (sms would have worked well), but also, how long ago was the new plan introduced? A courtesy notice I could get a better upgrade would have been nice. End of the day though, this post was still a win. But I did want to share some of the travails that surrounded this.

prirun 4y ago
My guess is you'll be very lucky to get the $49.99 rate, considering all the times they have sent you the wrong rate. I went through this nightmare with Time-Warner before the Charter/Spectrum buyout: they raised my rate from $55/mo to $65/mo, I called, they said they had fixed it and credited my account. The next month they did credit $10, but still charged $65. I called again, same story, next bill, same story. On the 3rd call I told them they can change my rate to $45/mo or I'm switching to $15/mo ELP. They said they couldn't give me $45/mo, so I did switch to ELP. And I'm still on it with Spectrum. The funny thing is, right after I did that, TW started sending me all kinds of offers for less than $45/mo! These cable companies are so screwed up and frustrating. My neighbor recently went on a trip to Ireland and added international texting and calling to her Verizon phone plan for 10 days for $100. But the continued to bill her $100 extra every month for several months. Every time she called, they said they had taken care of it, but it was still screwed up the next month.