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This probably goes without saying, but your user demographic has a lot to do with how this kind of mishap will be received. Our product sells to Fortune 1000 co
by bradleyland 15y ago
This probably goes without saying, but your user demographic has a lot to do with how this kind of mishap will be received. Our product sells to Fortune 1000 companies in the procurement software space. I can tell you, unequivocally, that the users of our product have a distinct lack of tolerance with regard to "lack of attention to detail".
We've had a debug message or two slip through to production, and the conversation that follows is never comfortable. The inevitable conclusion they reach is that if we miss one small thing, we're likely to miss another. Sometimes you really do have to sweat the small stuff.
- yonasb 15y agoExactly what I was thinking when I read this. If their users had been parents 40+, I'm willing to bet they'd have a slightly different reaction.
- mayoff 15y agoAs a 41 year old parent of a 16-month old, I can say that some of us are still humans with a sense of humor.
- bradleyland 15y agoWe definitely have customers that would find something like this funny, but we have plenty of large customers that wouldn't. When your ASP is around $100k a year, you really want to avoid losing even a single customer to something silly like using unprofessional language in a test email.
- sirclueless 15y agoI can only speak for myself, but I certainly have considerably more of a sense of humor and tolerance for mistakes in a product that costs $2 versus one that costs $2000. If you are charging me serious dough, then you better damn well have your ducks in a row. If you are offering a free product, then all you need is enough redeeming qualities to hold my attention.