8 ms·
Tell HN: Do Not Use Docusign
For the past hour I've been trying to cancel a Docusign subscription that I never even wanted in the first place.
In order to cancel my subscription I was forced to open a support case. After opening one, they're asking me for all sorts of weird things such as mandatory "feedback" and made-up "security" questions. I'm still struggling to cancel my subscription and starting to give up.
A truly unethical company with horrible practices.
- cheerioty 4y agoOh man, that truly sounds awful!
- deleted 4y ago[deleted]
- daflip 4y agoOf course it sucks to have a company who makes it difficult to cancel your account but if you never even wanted the subscription the why did you upload your payment details ?
- ent101 4y agoI literally made a mistake, I thought it was needed for the free trial. This thing is a cesspool of dark patterns.
- harvey9 4y agoIt is pretty normal to put payment details in place for a free trial.
- citizen_friend 4y agoHmm, maybe you hoped it would fit your needs and then learned it didn't?
- InCityDreams 4y ago"Buyers remorse"is a thing.
- superchroma 4y agoThis is a public service announcement, why on earth did you think it appropriate to come out guns blazing to blame the victim?
- redeux 4y agoIt’s extremely unethical to force users to do more to cancel a subscription than they did to sign up. I hope one day these types of shenanigans are outlawed in the US.
- jewel 4y agoDocument everything you've tried so far and then do a charge back through your credit card company.
- deleted 4y ago[deleted]
- Kiro 4y agoYou can cancel your subscription in the Settings page. Why were you forced to contact support?
- deleted 4y ago[deleted]
- garrettjoecox 4y agoLife pro tip: Use https://privacy.com https://privacy.com You can simply burn the payment details you provided them.
- hardwaresofton 4y agoNote that changing your payment details does not cancel your responsibility to make payments.
- atkailash 4y ago[dead]
- meindnoch 4y agoThis is why you should always use fake data when registering somewhere.
- dieselgate 4y agoDo services like password managers help with this kind of data retrieval? I agree with this in theory and would strive for it but it seems near impossible in practice
- hardwaresofton 4y agoThis is usually a breach of ToS, they generally have this covered.
- meindnoch 4y agoOh no, the sacred ToS!
- AJ007 4y agoPreventing customers from canceling unwanted services does not mean they owe you money for that service.
- throw03172019 4y agoDatadog is very difficult too. Including a call with your account rep…
- confoundcofound 4y ago[flagged]
- ent101 4y agoI'm not alone: https://ca.trustpilot.com/review/docusign.com https://ca.trustpilot.com/review/docusign.com
- tpmx 4y agoSome Trustpilot reviews that show the same experience: https://www.trustpilot.com/reviews/6425f6e859137efc1ec7d625 https://www.trustpilot.com/reviews/6425f6e859137efc1ec7d625 https://www.trustpilot.com/reviews/64081f9f6d2be49468d775ba https://www.trustpilot.com/reviews/64081f9f6d2be49468d775ba
- jacquesm 4y agoThat's not what flagging is for. You can simply make a comment and leave it at that. FWIW I too have had issues with Docusign and found myself 'signing' something where someone just claimed to be me. Docusign is useless without identity verification.
- reset-password 4y agoFunny, we've just replaced DocuSign with a custom-built solution that will achieve full ROI in less than one year, thanks to recent price hikes on the contract.
- pjdkoch 4y agoCan you share more about what it takes to build something that'll digitally sign documents that'll be recognized by most countries?
- reset-password 4y agoI wasn't involved in the legal side and am not a lawyer, but in my limited understanding of US contract law (where this is exclusively used) it is quite simple to create a binding contract that will stand up in court. Building it, if anything, showed how simple the process can actually be.
- crazygringo 4y agoDocumentation says you can cancel it through settings: https://support.docusign.com/s/articles/How-to-Cancel-Your-DocuSign-Account?language=en_US https://support.docusign.com/s/articles/How-to-Cancel-Your-D... In any case, your title is inappropriate (please report facts but please don't tell people what to do), and your last sentence is extreme exaggeration if it's based on a single case of difficulty cancelling, which doesn't seem to be representative.
- ent101 4y agohttps://ca.trustpilot.com/review/docusign.com https://ca.trustpilot.com/review/docusign.com
- crazygringo 4y agoYou haven't explained why you couldn't cancel it through settings.
- ent101 4y agoThe option was simply not there (contrary to the docs)! I literally needed to open a support ticket.
- crazygringo 4y agoDo you have a screenshot you could share? That would go a long way towards making this post more verifiable. Also if you could provide the response from the support ticket about their explanation as to why it's missing, so we could all understand.
- alpaca128 4y agoEven if they lied a screenshot would prove nothing, it takes roughly 3 clicks to make any item on a website disappear using the dev tools. And proving the absence of something with a picture tends to be difficult. Reminds me of that case where Aliexpress asked someone to send photographic proof that the package didn't arrive.
- tpmx 4y agoWow, now this is flagged. Poster: You need to email hn@ycombinator.com to get this sorted. They are often available even on weekends.
- uptownfunk 4y agoSeriously why is this flagged?
- effingwewt 4y agoLikely because their workers likely use HN, and their HR sent out an email. It's yet another company tactic. Like steam pages being owned by the game publishers and so banning users for anything negative. Or like movie producers having everyone who worked on the movie in any capacity rate it 10/10 on IMDB and some write 10/10 reviews that 'saw the movie at [obscure festival]', has full names of everyone involved '[ditector] was amazing and deserves all awards as does [actor 1]. [actor 2] was oscar worthy [1st-time actor] gave the performance of a lifetime! [gaffer] also worked on [obscure film].' Three days after release it's now at 4/10 and only because of the high starting point of 10/10.
- tpmx 4y agoThe parent comment was downvoted. I can only think of one reason.
- effingwewt 4y agoAs was mine, now. Proves the point, I suppose.
- DueDilligence 4y ago[dead]
- just-a-user 4y agoMy problem with DocuSign(DS) is of user authentication: A recruiter I work for created a document for me to sign and had DS sent me an email with a link to the document. The document contained my full name. Browsing around in the UI I noticed a log-viewer. It showed "<Name> has logged in", "<Name> has opened <document>". However, there is no verification that it was me who received that link. There can't be any such verification as I never have created an account and had DS validate my identity. Docusign might be very easy for that recruiting company, but the other party is only known by an email address.
- hartator 4y agoReport for fraud.
- prirun 4y agoI don't mind using electronic signatures if a site implements them, for example, using text that says "By clicking below, you are electronically signing blah, blah, blah". I've used financial sites like that. But I will never use DocuSign, because they create a fake signature for me and then I certify that this fake signature is my legal signature. And yes, they have the option to use your mouse to make a signature. But my point is, they store this signature and then can use it anywhere to sign anything. Nope, ain't gonna happen. In fact, I was buying a car through Carvana (another horrible company, I found out!), and told them at the beginning I would not use DocuSign, which Carvana normally uses. Their rep on the phone said, "It's fine, you can sign paper". So they transfer this car from somewhere out west to within 1 mile of here, then call me and say "Oh, you haven't electronically signed the legal documents yet, and we need that before final delivery of the car." They were scheduled to deliver the car 5 minutes ago. I told the rep that I was assured I didn't have to use DocuSign and they said, "No, you have to." I told the rep I wouldn't and they could keep their car. Which they did. Then they wouldn't remove my information from their computer systems - social securty number, image of driver's licence, etc. - even though I didn't even do a transaction with them! They would only do that if I lived in CA because it's a law there. I hate Carvana and DocuSign.