>>It may not be rational, but I want to at least be able to think that some person at the company actually understands my issue, the importance of it, and cares

>>It may not be rational, but I want to at least be able to think that some person at the company actually understands my issue, the importance of it, and cares. This is really interesting. I think this might be another "oops, I might be neurodivergent" moment for me, because I realize you're probably in the majority here. Can I give you a hypothetical? I'm not trying to trick you or anything, just calibrating my sense of how folks view this. You have a minor issue with your ISP. They're overcharging you for some service, $60 when it should be $50. You've tried to resolve it through the site and can't do it self-serve. It's very clear, there's no ambiguity, some mistake on their end. Would you rather: A) Call in, be on hold 10 minutes, deal with a pleasant/empathetic/helpful person, get it resolved after 10 more minutes. B) Call in, no hold, deal with a robot/AI (still voice) who is all business, does not attempt to be human-like, get it resolved after 5 minutes.