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How do you get enterprise customers to feel comfortable depending on a project run by a very small shop? Like, how do you assure them that their operations will
by abeppu 4y ago
How do you get enterprise customers to feel comfortable depending on a project run by a very small shop? Like, how do you assure them that their operations will not be impacted if something were to prevent you from working for a while, etc?
- outcoldman 4y agoIt was just a right moment. 7 years ago Splunk did not have a solution for showing to customers. Splunk has an app store where I published the apps, we become technical partners, and even participated with Splunk in a few tech events together as partners, like Docker, Kubernetes, RedHat conferences. We don’t offer anything crazy on the support side. 2 business days reply. It is not sas, so nothing crazy to monitor from our side. Also, we have insurances, a lot of resellers, we are technical partners with a lot of companies, have 7 years experience of business behind us. It all came with time, and we build our confidence.