> a barely competent human My problem hasn't been getting a barely competent human, it's been getting a barely competent human (or better) that also has the co

> a barely competent human My problem hasn't been getting a barely competent human, it's been getting a barely competent human (or better) that also has the correct authority for my situation. Unfortunately, in the case of both AI or humans, unlocking the person that has both the correct competence and the correct level of authority to correct a problem is the hard part. If it was resolvable with the automated system, I already tried those steps. If it's not, there's often a reason (for the company, and not necessarily a good one) that it's not. And that's where the authority part comes in; if the AI (or the call person) is doing the "figuring out" of the technical part of a problem but passes the authority on to someone without that knowledge, then how can the person with authority possibly provide authorization without first lending their authority to the end-user support provider? Ultimately, the reason you can't do the things you need to do is because someone in management removed the authority of that end-user support provide to give it; that will still be true in the case of competent AI, and you'll probably have even less recourse since there is no person to advocate for you to the authority on your behalf.